*Vector File: This file format has tangible objects that can be edited and manipulated.
Common File Formats: PDF, AI, EPS, SVG, CDR
*Bitmap File: This file format is a cluster of pixels/dots that have their own colour. Altogether, they make an image.
Common File Formats: PNG, JPG, PSD
*NOTE: Resaving a bitmap file in a designing software or changing the file extension only changes it's file name. The file does not become a vector.
We have vectorizing services available for inadequate artworks files.
Q: What file do I need for printing?
A: It depends on which print method is used.
If files are not sufficient in quality, we can have them vectorized for an additional fee.
Vector files are highly preferred. High resolution bitmaps may be usable.
Direct To Garment
Bitmap files are acceptable. PNG's with transparent backgrounds are preferred.
Bitmap files are acceptable.
Heat Transfer Vinyl
Vector files are preferred.
High resolution bitmaps may be usable.
Low resolution bitmaps are fine if print is just square/circle and printed with existing colours inside. (Ex. A photograph or a square print with a white background)
Q: How long does it take to print my stuff?
In Stock Blanks
20 pieces or less (1 print location) approx. 24 hours. Additional print locations will increase production time needed.
Every additional multiple of 20 pieces increase production time by approx. another 24 hours.
Blanks to Order In
We place most of our orders with our suppliers on Mondays-Wednesdays. Shipments usually come in the next day (recently been delayed to approx. 2-3 days because of the Holidays and Covid). Once garments are in, production time is as stated above.
Q: How long does shipping take?
A: Orders are shipped after production is complete.
Ontario: 1–2 Business days
Rest of Canada: 2-5 Business Days
*For remote areas, shipping may take longer
Q: Who do you use for shipping?
A: We use both Purolator and UPS.
Q: Where do you ship out of?
A: Scarborough, Ontario.
Q: How long do my prints stay on my garments?
A: Because quality is so important to us, all of our print methods are durable and withstand several dozen washes.
Q: Any care tips for my garments?
A: We recommend flipping garments inside out to prolong print life. This is because hot metals of other garments may cause damage to prints while in the dryer.
Q: Can I bring in my own garments?
A: Yes you can! We will need to verify if we can print on your garment according to print method needed.
Q: What is vectorizing?
A: Vectorizing is the process of taking a bitmap artwork and recreating it into a vector file. We can send you this file for your use upon request.
Q: What is digitizing?
A: Digitizing is the process of taking an artwork and creating a stitch pattern for seperate colours. This lets the embroidery machine know where to stitch.