Frequently Asked Questions

Frequently Asked Questions

Can't find your question? We're happy to answer at info@rmprinting or 416-335-0102!


Q: What kind of file do I need for printing?

A: It depends on which print method is used.


Direct To Garment (DTG)/Direct To Film (DTF)Bitmap files are acceptable. PNG's with transparent backgrounds are preferred.

Heat Press Vinyl: Vector files are preferred. High resolution bitmap files may be usable. Low resolution bitmaps are fine if print is just square/circle and printed with existing colours inside. (Ex. A photograph or a square print with a white background)

Embroidery: Bitmap files are acceptable. 

Silk Screen: Vector files are highly preferred. High resolution bitmaps may be usable.

Vector File: This file format has tangible objects that can be edited and manipulated.

Common File Formats: PDF, AI, EPS, SVG, CDR

Bitmap File: This file format is a cluster of pixels/dots that have their own colour. Altogether, they make an image.

Common File Formats: PNG, JPG, PSD

*NOTE: Resaving a bitmap file in a designing software or changing the file extension only changes it's file name. The file does not become a vector.

If file resolution is not quality for printing, we can vectorize them for a small fee.


Q: How long does it take to print my stuff?

A:  In-Stock Garments:  If we have your desired garment(s) in stock or bring your own in (1-20pcs & 1 print location), they should be ready the same or next day. Additional print locations and higher quantities will require our team more time to print.

     To-Order Garments: We place most of our orders with our suppliers on Mondays-Wednesdays and we expect them in the next day. Once garments are in, production time is as stated above.


Q: How much does it cost to get my stuff printed?

A: As much as we'd like to provide a standard cost for everything, it depends on multiple factors: the size and complexity of your design, number of colours, how many different locations of print, and the type of garment. We're happy to provide you with a price estimate here or feel free to ask us directly!


Q: Is there a minimum order amount?

A: There is no minimum on prints. From 1 to 1000 shirts, we're able to print your stuff with most of our printing methods. Silk Screen printing has a minimum of 50pcs.


Q: Can I bring in my own clothing/garments to print on?

A: Yes you can! We just need to verify if we can print on your garment according to print method needed.


Q: What are the different types of print methods?

A: We offer a wide range of printing methods to accomadate various designs to your desired preference.


Direct To Garment (DTG): Our most popular print method. Directly prints your design onto your garment using ink printers similar to printing on paper, but instead, onto fabric. Ideal for detailed designs and a wide range of colors with a light feel. Not recommended for vibrant prints, especially on dark garments.

Heat Press Vinyl: Also known as Heat Transfer Vinyl. Designs are printed on vinyl sheets, cut, then transferred onto garments using an iron-like heat press. Ideal for vibrant prints providing versatility and vibrant designs on both light and dark fabrics. Not recommended for designs with complex details

Direct to Film (DTF): A combination of DTG and Heat Press Vinyl. Prints designs onto a film that we transfer onto garments using an iron-like heat press, Ideal for excellent colour vibrancy, detailed designs, wide range of colours, and the ability to print on various fabric types.

Embroidery: Stitching designs onto garments using threads and needles, creating a textured and durable look. Ideal for logos, name personalizations, and small designs. Not ideal for complex designs with several colours. We also offer patchwork embroidery!

Silk Screen Printing: A traditional print method that pushes paint through a prepared stencil on a mesh screen. Ideal for larger quantities and designs with fewer colours, offering vibrant colors and good coverage. (50pcs minimum)


Q: How long does shipping take?

A: If receiving your order via shipment:

Ontario: 1–2 Business days
Rest of Canada: 2-5 Business Days

*For remote areas, shipping may take longer as we ship out of Toronto (Scarborough), Ontario.


Q: Who do you use for shipping?

A: Purolator and UPS.


Q: What is vectorizing?

A: Vectorizing is the process of taking a bitmap artwork and recreating it into a vector file. We can do this for you upon request for an additional fee.


Q: What is digitizing?

A: Digitizing a file is necessary for embroidery, creating a stitch pattern for separate colours. This lets the embroidery machine know where to stitch.


Q: How long do the prints last?

A: As our top priority is quality, all of our print methods are durable and can withstand several years and dozens of washes. 


Q: Any care tips for my clothing?

A: We recommend flipping clothes inside out to prolong print life when machine washing and drying. This is because hot metals from other clothing - zippers, for example, may cause damage to prints while in the dryer.


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